Refund policy
Return Policy
At Chè Exclusive, we strive for 100% customer satisfaction. If you are not satisfied with your order, please contact us our team will be happy to assist you.
Can I return my order?
If you wish to return your order within 14 days of receiving it, you may do so provided the product meets our return conditions.
The customer is responsible for the return shipping costs.
How to return your product:
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Contact us with your order number and reason for return.
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Wait for approval from our customer service before returning the item. Unauthorized returns will not be processed.
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Ensure the product is unused, in its original packaging, and in sellable condition.
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Once your return is approved, send the package to the return address provided and share the tracking number with us.
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Once we receive and inspect the item, we will issue a refund within 5 business days to your original payment method.
Please note: Sale items cannot be returned.
Non-returnable products:
We cannot accept returns for:
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Used, opened, or worn products (unless defective upon delivery)
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Custom-made or personalized products
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Hygiene-sensitive items (e.g., earrings)
Damaged or defective products
If your item arrives damaged or defective, please contact us as soon as possible with clear photos of the issue so we can assist you quickly.
For defective or damaged items, you are entitled to:
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A free replacement product, and
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Full coverage of all replacement-related costs
Order cancellations
Orders cannot be cancelled once placed.
Our system processes orders immediately to ensure fast delivery.
Wrong item received
Mistakes can happen! If you receive the wrong product, we will send you the correct one at no extra cost.
For any return-related inquiries, please contact us